AFCA will examine your dispute and if it is within its jurisdiction, seek to resolve it by liaising with you and the insurance broker. If the dispute cannot be resolved, AFCA can make a determination imposing binding sanctions on an insurance broker after considering the available evidence. While the above process is designed to make things easier for you, you still have your normal legal rights regarding any dispute.
Been with them for several years now , they brung on this new person named Eva Contreras and she is the worst person to deal with at this office , I've never had such bad service until dealing with Eva Contreras and because of this very poor and unprofessional service I recvd I will be taken all my insurance accounts from Robert stine and I have everything thru this agency but after dealing with Eva Contreras I will not stay with them , she gives poor customer service and gives different prices so that tells me she doesn't know her job plus gives you bad information that isn't true which I found out talking with another all state agent ! So beware dealing with this agent , he needs to seriously look into his employeeOn this matter because I'm sure he will lose more accounts as well !

Though not an absolute separation; an insurance agent is an insurance company's representative by way of agent-principal legal custom. The agent's primary alliance is with the insurance carrier, not the insurance buyer. In contrast, an insurance broker represents the insured, generally has no contractual agreements with insurance carriers, and relies on common or direct methods of perfecting business transactions with insurance carriers. This can have a significant beneficial impact on insurance negotiations obtained through a broker (vs. those obtained from an agent).


Insurance brokers perform a plethora of duties for individuals and businesses in search of the right insurance for them. When you contact an insurance broker for a quote, he will acquire some information and assess your individual needs. An insurance broker will compare the coverage of various insurers to get you the best conditions and rates. A broker will also search for opportunities to combine different types of insurances to obtain discounts or reduce premiums. As brokers do not work for the insurance companies, their recommendations are unbiased and in favor of the insurance buyer.

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