AFCA will examine your dispute and if it is within its jurisdiction, seek to resolve it by liaising with you and the insurance broker. If the dispute cannot be resolved, AFCA can make a determination imposing binding sanctions on an insurance broker after considering the available evidence. While the above process is designed to make things easier for you, you still have your normal legal rights regarding any dispute.

There are at least two questions that insureds should ask upon receiving a letter denying coverage for a claim or learning of the absence of a particular type of coverage that would have otherwise covered the claim: (1) Was the insurer’s denial of coverage supported by the terms and conditions of the policy?; and (2) Is my broker liable for the damages resulting from the absence of coverage? Answering the first question in the affirmative does not necessarily mean a “yes” answer to the second question. There are certain circumstances under New York law in which an insurance agent or broker can be potentially liable for failing to procure coverage on behalf of its insured.


“I love to do business with Langlois insurance because they are honest and will make sure you have enough coverage to adequately protect yourself. I had a flood in my condo last year and in hours Langlois Insurance had a restoration company at my home taking care of all my needs. Langlois insurance is a family business where I know I will always get personal customer service.”

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